| Exploring the role of leadership style on the service quality-customer satisfaction link: Evidence from a B2B environment A Pantouvakis, C Patsiouras International Journal of Quality and Service Sciences 8 (1), 88-101, 2016 | 41 | 2016 |
| Tourists’ Selection Criteria and Motivation. Does Nationality Matter? A Pantouvakis, C Patsiouras SPOUDAI-Journal of Economics and Business 66 (1-2), 22-31, 2016 | 18 | 2016 |
| Marketing Information System: A Success Factor of Shipping Business in Cyprus E Plomaritou, C Patsiouras | 2 | 2020 |
| Satisfaction formation and typology of bar customers A Pantouvakis, C Patsiouras tourismos 10 (1), 63-80, 2015 | 1 | 2015 |
| Identifying key metrics for customer experience management and their use in decision making: Empirical evidence from Greece G Siomkos, C Patsiouras International Conference on Contemporary Marketing Issues, 2021 | | 2021 |
| An investigation of the opportunistic relationships among shipping companies and ship-brokers A Pantouvakis, S Krasanakis, C Patsiouras SPOUDAI-Journal of Economics and Business 67 (1), 71-80, 2017 | | 2017 |
| The moderating role of risk propensity in the market orientation–performance relationship: Evidence from the shipping sector A Pantouvakis, C Patsiouras, M Karakasnaki 4 th International Conference on Contemporary Marketing Issues ICCMI June 22 …, 2016 | | 2016 |
| “Airport complaint handling: the emerging role of social media” L Di Pietro, R Guglielmetti Mugion, A Pantouvakis, C Patsiouras, M Toni, ... European Academy of Management, EURAM Conference, 17 – 20 June, Warsaw, Poland., 2015 | | 2015 |
| “Exploring the ways to achieve competitive advantage in the Greek food sector” A Pantouvakis, C Patsiouras, S Krasanakis 14ο Ειδικό Συνέδριο Ελληνικής Εταιρίας Επιχειρησιακών Ερευνών, 4E, 2015 | | 2015 |
| “Confirming Total Quality Management Principles in shipping: initiating the research agenda” A Pantouvakis, E Psomas, C Patsiouras, Z Burgos Silva 21st International Annual European Operations Management Association (EUROMA …, 2014 | | 2014 |
| The influence of Customer’s Selection Criteria on Quality – Satisfaction Link” A Pantouvakis, C Patsiouras, Z Burgos Silva American Marketing Association, 8th SERVSIG, 13 – 15 June, Thessaloniki, Greece, 2014 | | 2014 |
| Exploring the role of Management Style on the Service Quality Customer Satisfaction link: Evidence from the Transport Sector” A Pantouvakis, C Patsiouras, M Karakasnaki QMOD 17th Conference International Joint Conference On Quality and Service …, 2014 | | 2014 |
