Efficient ignorance: Information heterogeneity in a queue M Hu, Y Li, J Wang Management Science 64 (6), 2650-2671, 2018 | 118 | 2018 |
Food delivery service and restaurant: Friend or foe? M Chen, M Hu, J Wang Management Science 68 (9), 6539-6551, 2022 | 111 | 2022 |
M/M/c Queue with Two Priority Classes J Wang, O Baron, A Scheller-Wolf Operations Research 63 (3), 733-749, 2015 | 61 | 2015 |
Strategic idleness and dynamic scheduling in an open-shop service network: Case study and analysis O Baron, O Berman, D Krass, J Wang Manufacturing & Service Operations Management 19 (1), 52-71, 2017 | 37* | 2017 |
Efficient inaccuracy: User-generated information sharing in a queue J Wang, M Hu Management Science 66 (10), 4648-4666, 2020 | 29 | 2020 |
Using strategic idleness to improve customer service experience in service networks O Baron, O Berman, D Krass, J Wang Operations Research 62 (1), 123-140, 2014 | 22 | 2014 |
Privacy management in service systems M Hu, R Momot, J Wang Manufacturing & Service Operations Management 24 (5), 2761-2779, 2022 | 21 | 2022 |
Tandem queues with impatient customers OB Jianfu Wang, Hossein Abouee-Mehrizi, Opher Baron Performance Evaluation 135, 2019 | 14* | 2019 |