Loading...
The system can't perform the operation now. Try again later.
Citations per year
Duplicate citations
The following articles are merged in Scholar. Their
combined citations
are counted only for the first article.
Merged citations
This "Cited by" count includes citations to the following articles in Scholar. The ones marked
*
may be different from the article in the profile.
Add co-authors
Co-authors
Follow
New articles by this author
New citations to this author
New articles related to this author's research
Email address for updates
Done
My profile
My library
Metrics
Alerts
Settings
Sign in
Sign in
Get my own profile
Cited by
All
Since 2019
Citations
13
13
h-index
3
3
i10-index
0
0
0
6
3
2020
2021
2022
2023
2024
1
1
5
5
Co-authors
Erik Masao Eriksson
Associate Professor, PhD, University of Borås, Sweden
Verified email at hb.se
Henrik Eriksson
Professor, Chalmers University of Technology
Verified email at chalmers.se
Peter Hammersberg
Chalmers University of Technology, Linköping University
Verified email at chalmers.se
Follow
Daniel Gyllenhammar
Chalmers University of Technology
Verified email at chalmers.se -
Homepage
Quality Management
Service Management
Change Management
improvements
Public management
Articles
Cited by
Co-authors
Title
Sort
Sort by citations
Sort by year
Sort by title
Cited by
Cited by
Year
Theory and practice of customer-related improvements: a systematic literature review
D Gyllenhammar, E Eriksson, H Eriksson
Total Quality Management & Business Excellence 34 (1-2), 201-219
, 2023
6
2023
How to facilitate improvements in public service systems: propositions for action
D Gyllenhammar, P Hammersberg
International Journal of Quality & Reliability Management 40 (6), 1429-1448
, 2023
3
2023
Value creation and destruction involving multiple public service organizations: a focus on frontline employees
D Gyllenhammar, E Eriksson, M Löfgren
Public Management Review, 1-22
, 2023
3
2023
Managing Late Changes in a Global Developing and Manufacturing Organisation
D Gyllenhammar, N Yousif
1
2018
Improvements for Value Creation in Public Services: The Case of the Swedish Sick Leave System
DLM Gyllenhammar
Chalmers University of Technology
, 2022
2022
Improvements for value creation in public services
DLM Gyllenhammar
PQDT-Global
, 2022
2022
The system can't perform the operation now. Try again later.
Articles 1–6
Show more
Privacy
Terms
Help
About Scholar
Search help