| Does the service quality of urban public transport enhance sustainable mobility? RG Mugion, M Toni, H Raharjo, L Di Pietro, SP Sebathu Journal of cleaner production 174, 1566-1587, 2018 | 227 | 2018 |
| The integrated model on mobile payment acceptance (IMMPA): an empirical application to public transport L Di Pietro, RG Mugion, G Mattia, MF Renzi, M Toni Transportation Research Part C: Emerging Technologies 56, 463-479, 2015 | 222 | 2015 |
| Innovation in service ecosystems: An empirical study of the integration of values, brands, service systems and experience rooms K Aal, L Di Pietro, B Edvardsson, MF Renzi, RG Mugion Journal of Service Management 27 (4), 619-651, 2016 | 97 | 2016 |
| Heritage and identity: technology, values and visitor experiences L Di Pietro, R Guglielmetti Mugion, MF Renzi Journal of Heritage Tourism 13 (2), 97-103, 2018 | 96 | 2018 |
| An integrated approach between Lean and customer feedback tools: An empirical study in the public sector L Di Pietro, RG Mugion, MF Renzi Total Quality Management & Business Excellence 24 (7-8), 899-917, 2013 | 89 | 2013 |
| Shared mobility as a driver for sustainable consumptions: The intention to re-use free-floating car sharing G Mattia, RG Mugion, L Principato Journal of Cleaner Production 237, 117404, 2019 | 86 | 2019 |
| Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review MG Pasca, MF Renzi, L Di Pietro, R Guglielmetti Mugion Journal of Service Theory and Practice 31 (5), 691-737, 2021 | 80 | 2021 |
| An audience-centric approach for museums sustainability L Di Pietro, R Guglielmetti Mugion, MF Renzi, M Toni Sustainability 6 (9), 5745-5762, 2014 | 76 | 2014 |
| A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania L Di Pietro, B Edvardsson, J Reynoso, MF Renzi, M Toni, ... Journal of Service Management 29 (1), 146-175, 2018 | 71 | 2018 |
| Cultural heritage and consumer behaviour: A survey on Italian cultural visitors L Di Pietro, R Guglielmetti Mugion, G Mattia, MF Renzi Journal of Cultural Heritage Management and Sustainable Development 5 (1), 61-81, 2015 | 65 | 2015 |
| Cultural technology district: a model for local and regional development L Di Pietro, RG Mugion, MF Renzi Current Issues in tourism 17 (7), 640-656, 2014 | 37 | 2014 |
| Understanding the antecedents of car sharing usage: an empirical study in Italy R Guglielmetti Mugion, M Toni, L Di Pietro, MG Pasca, MF Renzi International Journal of Quality and Service Sciences 11 (4), 523-541, 2019 | 34 | 2019 |
| Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education L Di Pietro, RG Mugion, F Musella, MF Renzi, P Vicard Expert Systems with Applications 42 (5), 2691-2702, 2015 | 33 | 2015 |
| Excellence models in the public sector. Relationships between enablers and results H Raharjo, R Guglielmetti Mugion, H Eriksson, I Gremyr, L Di Pietro, ... International Journal of Quality and Service Sciences 7 (1), 120-135, 2015 | 32 | 2015 |
| Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector RG Mugion, F Musella Total Quality Management & Business Excellence 24 (5-6), 619-640, 2013 | 30 | 2013 |
| Promoting the propensity for blood donation through the understanding of its determinants R Guglielmetti Mugion, MG Pasca, L Di Di Pietro, MF Renzi BMC health services research 21, 1-20, 2021 | 26 | 2021 |
| Gamification and service quality in bike sharing: an empirical study in Italy MG Pasca, R Guglielmetti Mugion, M Toni, L Di Pietro, MF Renzi The TQM Journal 33 (6), 1222-1244, 2021 | 17 | 2021 |
| Promoting the propensity for blood donation through the understanding of its determinants RG Mugion, MG Pasca, L Di Di Pietro, MF Renzi BMC health services research 21, 2021 | 17 | 2021 |
| Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital H Raharjo, R Guglielmetti Mugion, L Di Pietro, M Toni Total Quality Management & Business Excellence 27 (7-8), 853-874, 2016 | 17 | 2016 |
| Monitoring an airport check-in process by using Bayesian networks L Di Pietro, RG Mugion, F Musella, MF Renzi, P Vicard Transportation Research Part A: Policy and Practice 106, 235-247, 2017 | 14 | 2017 |
